Department : People & Culture 

Reporting to : Head People & Culture 

Grade / Title : C1/Coordinator People Development & Safeguards Duty Station : Lahore 

Employment Contract : Long Term 

Work Week : 5 (Monday to Friday) Days - 40 hrs / week Work Hours : 830 to 1715 hrs  

Working Relationships: 

External Training institutions, consultants, vendors, development partners and WWF Network, Legal Advisors & Investigators 

Internal Works closely with Senior Management Team (SMT), Safeguards Team, Legal  Counsel, Regional HR Leads, line managers, supervisors, and employees across  all departments. 

Job Summary 

A-People Development 

1. Learning & Development Strategy 

• Develop an annual Learning & Development (L&D) plan aligned with organizational  needs, including budget forecasting and identification of funding sources. • Conduct accurate Training Needs Assessments (TNA) in collaboration with regional  HR, line managers, and employees. 

• Ensure L&D interventions complement performance management outcomes,  organizational strategy, and workforce planning. 

2. Training Coordination 

• Maintain an up-to-date database of training institutions, trainers, and learning  opportunities (local and international). 

• Recommend external training programmes based on TNA results. 

• Organize and coordinate in-house trainings, workshops, and learning events. • Ensure optimal promotion and usage of the WWF E-Campus and other digital  learning platforms. 

• Liaise with departments to confirm participants, schedule sessions, and address  logistical needs. 

3. Monitoring, Evaluation & Reporting 

• Maintain comprehensive records of all trainings conducted for reporting and audit  purposes.

• Collect, analyze, and report training evaluations; prepare periodic L&D  performance reports with recommendations for improvement 

• Track training budgets and ensure utilization is aligned with approved plans. • Provide regular updates to the Head of People & Culture/SMT on L&D progress,  impact metrics, and improvement areas. 

4. Talent Development & Succession Support 

• Develop structured capacity-building plans to support succession planning. • Develop programmes and frameworks that nurture young professionals, early career talent, and high-potential employees to build a strong future talent pipeline • Foster a culture of knowledge sharing, cross-learning, and continuous  development. 

• Work with line managers to identify skill gaps and recommend appropriate  development solutions. 

5. Partnerships & External Linkages 

• Build and manage relationships with reputable training institutions to secure  preferred or discounted packages. 

• Coordinate contracts and quality control for external training providers.

6. Onboarding & Employee Engagement 

• Design and update new employee orientation material and coordinate onboarding  sessions [face to face and online] 

• Support onboarding processes to ensure smooth and engaging integration for new  hires. 

• Coordinate employee recognition initiatives such as Employee of the Quarter and  Panda of the Year. 

• Propose creative reward and retention mechanisms to support employee  engagement. 

7. Compliance, Data Integrity & Confidentiality 

• Ensure all training data and employee information are handled with strict  confidentiality and in line with organizational policies. 

• Maintain accuracy and compliance in all L&D databases, reports, and  documentation. 

• Uphold ethical HR practices and ensure adherence to relevant organizational and  donor compliance standards 

 8.Panda Swap Programme 

• Serve as the designated focal point for coordination and liaison with WWF  International on matters related to the Panda Swap Programme, ensuring effective 

9.Reward and Recognition Programmes 

• Facilitate the implementation of the two reward programmes—Employee of the  Quarter and Panda of the Year—and proactively contribute to the development of  additional reward and recognition initiatives.

10.Employee Engagement & Experience 

• Enhance employee experience and motivation by fostering a positive, inclusive,  and engaging workplace culture. 

• Strengthening communication and connection between employees and leadership  through feedback, recognition, and engagement initiatives. 

• Support retention and wellbeing by identifying engagement gaps and collaborating  with P&C/HR and managers to address them. 

B-Safeguards 

• Act as a designated focal point for receiving and registering workplace safeguards  complaints 

• Maintain a secure, confidential case management system in line with data protection  and retention standards 

• Ensure timely acknowledgement of complaints and appropriate, sensitive  communication with complainants and relevant parties 

• Draft and issue formal responses, updates, and closure communications, as  appropriate 

• Coordinate and manage workplace investigations in line with WWF safeguards  policies and due process requirements 

• Monitor progress, follow up on deliverables, and ensure investigations are completed  within agreed timelines 

• Provide regular and ad-hoc updates to the Senior Management Team (SMT) and  relevant supervisors, ensuring need-to-know confidentiality 

• Prepare anonymized summaries, trend analyses, and dashboards for internal  oversight, governance, and reporting 

• Maintain accurate, complete, and secure records of all complaints, investigations,  decisions, and follow-up actions 

• Support awareness-raising and prevention efforts related to workplace conduct and  safeguarding 

Selection Criteria: 

• Bachelor’s degree [4 Years] in Human Resources, Education, Business Administration,  Organizational Development, Law, Social Sciences, Psychology or related field.

• 4 years of experience in L&D, HR, or organizational capacity-building roles.

• Experience in coordinating training programs, talent development initiatives, or HR  projects. 

• Experience with e-learning platforms is an advantage. 

• Experience working in NGOs or complex, multi-stakeholder environments preferred • Demonstrated background in workplace investigations is a strong asset 

Other Skills & Competencies 

Technical Competencies

• Strong understanding of L&D methodologies, training cycle, and adult learning  principles. 

• Ability to conduct Training Needs Assessments and evaluate training effectiveness. • Strong coordination, planning, and project management skills. 

• Strong understanding of safeguarding principles. 

• Proficiency in MS Office (especially Excel for reporting) and learning management  systems. 

• Ability to manage external training partners and vendors. 

• Ability to manage sensitive cases with professionalism and empathy. Behavioral Competencies 

• Excellent communication and interpersonal skills. 

• High level of professionalism, integrity, and confidentiality. 

• Strong analytical thinking and attention to detail. 

• Collaborative, team-oriented approach with the ability to work across departments. • Proactive, organized, and solution-oriented mindset 

• Adhere to WWF’s Values: Courage, Integrity, Respect and Collaboration 

WWF- Pakistan is an equal opportunity employer and reserves the right to amend this  document from time to time, as may be required in the interests of the organization